Shipping and delivery details are an important part to be considered before ordering a product or service on the Internet, and we would like to offer a clear guide on this subject to those interested in our catalogue.

SHIPPING AND DELIVERY DETAILS

SHIPPING DETAILS

Orders are usually shipped via mail package delivery service, and insured during transit.

Please note that all products must be paid for in full before shipping, remaining the property of Factor Vista until payment is received in full.

DELIVERY DETAILS

Packages sent out by mail package delivery service usually take 7 business days, but please allow 14 days for delivery.

If after 14 days, no package has arrived, please telephone us on Phone: (00 34) 650 01 97 36, or email our Customer Service, and we will send out a replacement to you.

Orders are shipped to your billing address, unless otherwise specified at the time the order is placed.

You can use this page to find out what is happening with your order. Orders placed within the last 7 days are in our online database. Just sign-in and check your order status.

Packages sent require a signature on delivery. If no one is available when the package is delivered you may need to collect this from a local postal point. Please speak to your local mail handlers if you are not sure about this.